Return And Refund Policy

At HalluxCare, we are committed to providing the highest quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, please don't hesitate to contact us at contact@halluxcare.com. We'll be happy to assist you with a full refund.

Return & Refund Policy

• Returns accepted for 45 days, provided that the product remains unused and is returned in its original packaging.
• Free Return shipping: Free return shipping is applicable only within the first 3 days of delivery. Unfortunately, after this 3-day period, we do not provide free return shipping. Please note that for a return to be accepted, the items must not be used and should be returned with the original packaging and tags.
• No restocking fee.
• No change-of-mind refunds after first 3 days of delivery.
• Please allow 1-2 weeks for us to process your return once we receive it. After your return is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase. 
• We'll require clear photos of your unworn, unused product with original packaging, tags etc. through email before returning, in order for us to verify or file an insurance claim if needed.  
• Please note, in the event that the received products do not match your purchase, it is our policy that customers must inform us within 3 days of delivery. Any discrepancies reported beyond this timeframe is considered as an indication that the products have been used, and therefore, may not be eligible for return or refund.
• To initiate a return & refund, please contact our customer support team at contact@halluxcare.com. Our dedicated support team will guide you through the process and assist you with any questions or concerns you may have. We will process your return within 1-2 weeks of receiving the item and issue a full refund in the same form of payment as your original purchase.
• Upon dispatch, customers will receive a tracking link through email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please note that we're unable to cancel the order or process refunds when the tracking system shows movement for your order ( "In Transit", "Your parcel has left for the destination country" ). 
• If you receive a damaged or defective item, please email us within 3 days of delivery with clear photos. We'll assist you with a return and full refund. After 3 days, we cannot accept returns or provide full refunds, as we can't be responsible for any damage post-delivery. This policy helps prevent fraudulent claims.
• We strive to make exchanging items as easy as possible. Just email us at contact@halluxcare.com to initiate the process.
• In the unlikely event that your parcel is lost in transit, we will work with the courier to process a full refund or replacement.
• If you need to cancel your order, please contact us within 1 hour. If it has already been processed and/or shipped, we are unable to cancel it.

Order Cancellation

Cancellation is an easy process, just contact us within 1 hour if there are any problems with your order. But unfortunately, we are unable to cancel your order once it has been processed and/or shipped. 

Late Returns and Damaged / Defective Products

If you need to return your purchase after 3 days from delivery, please email us to see if a late return is possible. If you receive a damaged or defective item, please email us within 3 days of delivery with clear photos. We'll assist you with a return and full refund. After 3 days, we cannot accept returns or provide full refunds, as we can't be responsible for any damage post-delivery. This policy helps prevent fraudulent claims.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Parcels are insured for loss and damage up to the value as stated by the courier. If the courier has deemed the parcel not lost confirming movement of the shipment, you'll have to wait till the parcel gets delivered to you and return the unused item with original packaging, tags etc. to us to get the refund of your purchase price less all shipping and handling fees, which are not refundable.

Item is Not as Described

• Please note, in the event that the received products do not match your purchase, it is our policy that customers must inform us within 3 days of delivery. Any discrepancies reported beyond this timeframe is considered as an indication that the products have been used, and therefore, may not be eligible for return or refund.

 We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we are aware of noticeable variations in our products that customers may find unacceptable.

We hope this information helps make your shopping experience with HalluxCare a positive one. If you have any further questions or concerns, please don't hesitate to contact us at contact@halluxcare.com.