Refund policy
- 45-Day Return Window: You have a full 45 days to return your purchase.
- Free Return Shipping: We cover the cost of return shipping.
- No Restocking Fee: Return your item without any extra charges.
To initiate a return, simply contact our friendly customer support team at contact@halluxcare.com. We'll guide you through the process and address any questions or concerns you may have.
Quick Processing
Once we receive your return, please allow 1-2 weeks for us to process it. After approval, a full refund will be issued to the original payment method used for your purchase.
Order Tracking
You will receive a tracking link via email once your order is dispatched, allowing you to monitor its progress every step of the way.
Damaged or Defective Items
If you receive a damaged or defective item, email us within 3 days of delivery with clear photos. We’ll arrange for a free return and a full refund. This prompt notification helps us prevent fraudulent claims and ensures a swift resolution for you.
Lost Parcels
In the rare event that your parcel is lost in transit, we will work with the courier to process a full refund or send a replacement.
Order Cancellation
If you need to cancel your order, contact us within 1 hour of placing it. Unfortunately, we cannot cancel orders that have already been processed or shipped.
Items Not as Described
Should you receive a product that does not match the description, please inform us within 3 days of delivery. We aim to provide accurate images and descriptions but note that slight color variations may occur.
At HalluxCare™, we are dedicated to making your shopping experience seamless and satisfying. If you have any further questions or need assistance, don't hesitate to contact us at contact@halluxcare.com.
Shop confidently at HalluxCare™, knowing your satisfaction is our top priority!