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Refund policy

  • 45-Day Return Window: You have a full 45 days to return your purchase.
  • Free Return Shipping: We cover the cost of return shipping.
  • No Restocking Fee: Return your item without any extra charges.

To initiate a return, simply contact our friendly customer support team at We'll guide you through the process and address any questions or concerns you may have.

Quick Processing

Once we receive your return, please allow 1-2 weeks for us to process it. After approval, a full refund will be issued to the original payment method used for your purchase.

Order Tracking

You will receive a tracking link via email once your order is dispatched, allowing you to monitor its progress every step of the way.

Damaged or Defective Items

If you receive a damaged or defective item, email us within 3 days of delivery with clear photos. We’ll arrange for a free return and a full refund. This prompt notification helps us prevent fraudulent claims and ensures a swift resolution for you.

Lost Parcels

In the rare event that your parcel is lost in transit, we will work with the courier to process a full refund or send a replacement.

Order Cancellation

If you need to cancel your order, contact us within 1 hour of placing it. Unfortunately, we cannot cancel orders that have already been processed or shipped.

Items Not as Described

Should you receive a product that does not match the description, please inform us within 3 days of delivery. We aim to provide accurate images and descriptions but note that slight color variations may occur.

At HalluxCare™, we are dedicated to making your shopping experience seamless and satisfying. If you have any further questions or need assistance, don't hesitate to contact us at

Shop confidently at HalluxCare™, knowing your satisfaction is our top priority!

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